Samsung Galaxy J7 Crown Troubleshooting (Part 1)

This Samsung Galaxy J7 Crown troubleshooting helps fix your phone when a problem occurs. Learn the tutorials provided and be a master of your phone.

Samsung Galaxy J7 Crown Troubleshooting

As a smartphone user, every now and then you would bump into problems. Since a phone is now a crucial part in our daily life, a troubled phone could easily ruin your day and hinder your activity. No phone is immune to troubles, including your Galaxy J7 Crown.

But no need to call the service center at the sight of the first malfunction. You can solve many minor problems by yourself if you know how to do it properly.

Consult to this Samsung Galaxy J7 Crown troubleshooting for a start. Here, we laid out this device’s common problems and how to fix them.

How do I soft reset my Samsung Galaxy J7 Crown?

The step below is the tutorial on how to soft reset Samsung Galaxy J7 Crown:

  1. Press and hold the Power key and the Volume Down key. The keys are located on the right side of the screen. Press for more than 10 seconds.
  2. Wait until the screen goes blank. Then wait until the phone restarts by itself.
  3. Restart the phone. If your phone is not turned out automatically, press the Power key to turn the phone back on again. Wait until the screen lights up.

Soft reset is the easiest troubleshoot when a problem arises with your phone. It will stop any activity on the phone that may cause the problem.

It is not a guaranteed fix, but it’s the first and the most common procedure before you try further solutions.

How do I boot my Samsung Galaxy J7 Crown into Safe Mode?

Follow the steps below about how to boot Samsung Galaxy J7 Crown into Safe Mode:

  1. Turn off your phone. Press and hold the Power key and follow the regular shutdown procedure.
  2. Press and hold the Power key. Keep pressing until past the welcome screen with the device name on it.
  3. Release the Power key when you see “Samsung” on the screen. Immediately release it when the logo appears.
  4. Press the Volume Down key. Immediately press and hold this key until the restart process is finished.
  5. Release the Volume Down key when “Safe Mode” appears. You will see “Safe Mode” label at the bottom left corner of the screen. This means your phone has successfully booted up under Safe Mode.

As an alternative, you can follow this guide on how to boot into Safe Mode via Power menu:

  1. Press and hold the Power key. Wait until “Power off” option pops up then release the key.
  2. Tap and hold “Power off” menu. When a prompt appears with “Restart your phone in Safe Mode” option, lift your finger.
  3. Tap “Safe Mode”. Wait until the device boot up into Safe Mode. It takes approximately up to 30 seconds to boot.

The steps below explain how to get out of Safe Mode on Samsung Galaxy J7 Crown:

  1. Restart the phone. To quit Safe Mode, restart your phone normally or simply turn it off.
  2. Power off the phone. Press and hold the “Power” button, and then tap “Power Off.” Wait until the phone completely turns off, and then press the “Power” button again to turn it on.

Putting your phone on a Safe Mode helps you identify the culprit behind the malfunction. If your phone runs without any issue under Safe Mode, it means there is a third-party app that’s not compatible with the device.

Later, uninstall any suspicious app, especially the one that was installed shortly before the problem occurred.

How do I boot my Samsung Galaxy J7 Crown into Recovery Mode?

The following list explain how to boot Samsung Galaxy J7 Crown into Recovery Mode:

  1. Turn off the device. Press and hold the Power key until the screen lights off.
  2. Press and hold the Volume Up key and the Home key. Then press and hold the Power key.
  3. Release the Power key. Do this step when the screen logo appears on the display.
  4. Release all keys. When the Android logo appears, release the remaining keys (the Volume Up key and the Home key).
  5. Wait for 30-60 seconds. There will be an “Installing update” process before the screen shows the Android recovery menu options.
  6. You’ve finished booting. Congrats, now your phone is finally on Recovery Mode. To navigate through the menu, use the Volume Up and the Volume Down key.

Recovery Mode is like a gate to more important steps such as factory reset and cache partition data deletion. It’s important to know what you’re doing here. It’s also a must to back up all your files, or else you might carelessly erase it.

How do I factory reset my Samsung Galaxy J7 Crown?

Through the Settings app, here’s how to do factory reset on Samsung Galaxy J7 Crown:

  1. Tap the Apps icon. It’s located at the bottom right corner of the screen. It will open to the app list screen.
  2. Find the Settings app and open it. Tap “Settings” once you are inside the app screen.
  3. Tap “Backup and reset”. Scroll and find this option. This is where factory reset procedure is available.
  4. Tune the required settings. If you haven’t done any back up yet, you can toggle the slider to ON beside “Back up my data” or “Restore to move”.
  5. Tap “Factory data reset”. Then tap “Reset phone”.
  6. Enter the required password or PIN. The phone may ask your Google account credentials. This is to prevent unauthorized users from resetting your phone.
  7. Tap “Continue”. After login, tap this to go to the next step.
  8. Tap “Erase everything”. Wait until the process finished and the phone restarts.

Meanwhile, from Recovery Mode, here’s how to do factory reset on Samsung Galaxy J7 Crown:

  1. Boot the phone in Recovery Mode. As shown in the Recovery Mode section earlier, do the steps required to enter Recovery Mode.
  2. Using the Volume Down key, highlight “wipe data / factory reset”. Then press the Power button to select this option.
  3. Highlight “Yes – delete all user data”. Use the Volume Down key to scroll down the menu and highlight this option.
  4. Press the Power key to start resetting. The factory reset process then begins. Wait until it completes and the screen highlights “Reboot system now”.
  5. Press the Power key to restart. This concludes the factory reset procedure. Wait until the phone boots up and you can start using your phone as if it’s brand new.

Factory resetting a phone is a final Samsung Galaxy J7 Crown troubleshooting method after you’ve failed when trying everything else. It returns the phone to its original state when it just came out of the factory.

Your data will ultimately be lost, so don’t forget to back everything up beforehand. You also need to remove your Google account, else it will ask you to enter Google Reactivation Lock.

How do I wipe cache partition on my Samsung Galaxy J7 Crown?

Go through the steps below on how to wipe cache partition on Samsung Galaxy J7 Crown:

  1. Boot your device into Recovery Mode. Using the step mentioned before, enter Recovery Mode.
  2. Use the Volume Down key to highlight “Wipe cache partition”. Press the Power key to select.
  3. Select “Yes”. Use the Volume key again to highlight this option, and then press the Power key to confirm.
  4. Reboot the phone. Once the process is complete, the phone will highlight “Reboot system now”. Press the Power key to restart your device.

Cache partition stores data for system update files. In some cases, your phone might use some outdated files on this partition, which then causes an issue.

Therefore, wiping up cache partition could be a good idea when a problem arises. This menu is located under Recovery Mode.

How do I clear app cache and app data on my Samsung Galaxy J7 Crown?

These steps explain how to clear app cache on Samsung Galaxy J7 Crown:

  1. Tap the “Apps” icon. It’s located at the bottom corner on the home screen.
  2. Find the “Settings” icon. Then tap to open it.
  3. Touch the “Apps” option. Then swipe and find the desired app.
  4. Tap the app then “Storage”. Some software versions will have a “Storage” menu. If your phone does, tap on it. Otherwise, move to the next step.
  5. Tap “Clear cache”. Then tap “OK” to confirm.

On the other hand, here’s how to clear app data on Samsung Galaxy J7 Crown:

  1. Go to the App detail screen. Just like clearing the app cache, go to Settings > Apps > The app you want to delete > Storage.
  2. Tap “Clear data”. Instead of using the “Clear cache” button, tap “Clear data”. Confirm by tapping “OK”.

App cache and app data can accumulate and eat up your storage space. Deleting will clear up memory. App data stores users file such as login information and databases.

Therefore, before clearing the app data, make sure you won’t lose any important information by doing so. Meanwhile, app cache is safe to just delete because it stores only temporary files.

How do I fix my Samsung Galaxy J7 Crown that won’t turn on?

The list below shows how to fix Samsung Galaxy J7 Crown that won’t turn on:

  1. Check the battery level. There’s a possibility that your phone is running out of battery. Even when it’s currently charging, the power may be too low for the phone to boot up properly. Wait until the phone reaches at least 5 to 10 percent of the battery level before trying to turn it on again.
  2. Attempt soft reset. Your phone may not turn on because there’s a minor firmware issue related to a setting or an app. If it’s truly minor, a soft reset will easily fix this issue. Press and hold the Volume Down key and the Power key together for 10 seconds. Wait until the phone restarts.
  3. Boot in Safe Mode. A recently installed app might send the system crashing. You could determine the culprit using Safe Mode. Follow the tutorial written earlier in this article about booting the device in Safe Mode.
  4. Boot in Recovery Mode. If you tried everything and your phone still hasn’t come back to life, it’s time to try booting it to Recovery Mode. Do cache partition wipe and let the phone restart. If it still doesn’t work, you have no other choice than to do a factory reset.

A phone that won’t turn on is probably the scariest thing that can happen with your phone. Often, the cause is as simple as you’re forgetting to charge it the night before.

But after trying all the solutions above and the phone still hasn’t turned on, then you need to contact Samsung or the retailer where you bought the phone. You might get a replacement or a free service if the phone is still under warranty.

How do I force restart a frozen Samsung Galaxy J7 Crown?

This is how to force restart a frozen Samsung Galaxy J7 Crown:

  1. Do force reboot. Press and hold the Power key until more than 10 seconds. This method forces the device to shut down and restart.
  2. Wait until the battery is drained. Another easy way to get your device to shut down. Let the phone runs its power out, then charge the battery before restarting.
  3. Reboot into Recovery Mode or Safe Mode. You can also use the two other boot modes to force restart the device. Follow the tutorials on the previous sections about Recovery Mode and Safe Mode.

Force restart fix applies when your phone freezes or is unresponsive but you can’t shut it down using the normal way. It’s also a solution for when your phone is stuck at the loading screen for too long.

How do I fix my Samsung Galaxy J7 Crown that won’t charge?

These following procedures describe how to fix a Samsung Galaxy J7 Crown that won’t charge:

  1. Check your charger. Always make sure that you have the original charger and the USB cable. Also, make sure that the connector is inserted properly. Lastly, try another charger to make sure that a broken charger is not the culprit.
  2. Restart the phone. A minor glitch in the system could be preventing your phone from charging. Restart the device then try charging again. It’s a simple fix, but sometimes it works wonder.
  3. Turn off your device when charging. Another alternative, let the phone stay turned off and plug on the charger. See if it’s charging.
  4. Charge in Safe Mode. For the last resort, boot the device into Safe Mode. Then try to charge from this state. This method works only when your phone has enough battery to restart. This procedure will rule out the possibility a third-party app is causing a charging problem on your device.

A phone that’s not charging is one of the common problems out there. It’s also quite easy to solve by yourself.

There are several situations that may cause the issue. If you have tried everything above yet to no avail, then you have no other choice than visiting the service center.

How do I fix auto rotate not working on Samsung Galaxy J7 Crown?

Here’s how to fix auto-rotate not working on Samsung Galaxy J7 Crown:

  1. Turn on the auto-rotate feature. Open the Quick Settings by swiping down from the top of your phone’s screen. Drag again to open all the settings. Then find the Auto Rotate icon then tap to activate it.
  2. Check the software update. An outdated software may prevent Auto Rotate from working properly. Go to the “Settings” app, then tap “Software update” and tap “Check for updates”. If an update is available, tap “Download and install”.
  3. Restart your phone. A glitch in the firmware can cause auto-rotate to stop working. If it’s minor, it should disappear after you restart the phone.
  4. Test the accelerometer. Open the Phone app and dial *#0*#. Tap “Sensor”. Pay attention to data under Accelerometer Sensor. The numbers shown should change whenever the device moves. If they do, it means the accelerator is working properly. Otherwise, contact Samsung support if the numbers remain unchanged during any movement.

Auto-rotate is a handy feature that can enhance the user experience. Depending on the phone’s orientation, your phone automatically detect whether it would display content landscape or portrait.

Take note that some apps can only support one type of orientation. Therefore, no matter what you do, the app would not adapt to auto-rotation. In this case, troubleshooting isn’t required.

How do I fix the keyboard not working on Samsung Galaxy J7 Crown?

Do the following on how to fix the keyboard not working on Samsung Galaxy J7 Crown:

  1. Restart your phone. Often, a minor issue could be resolved by restarting your phone, including a problem with your keyboard. Hold the Power button and the Volume Down key for 10 seconds until it turns off, wait for a few minutes then turn the phone back on.
  2. Clear the keyboard cache. Go to Settings then Apps, search for “Keyboard” and tap on it. On the app detail page, tap Storage then tap the “Clear cache” button.
  3. Boot into Safe Mode. Test the keyboard by using the Safe Mode. If the keyboard is working under Safe Mode, a third-party app may cause the problem. Uninstall third-party apps from the most recent one until when the keyboard problem started occurring.
  4. Update the keyboard app. Go to Google Play Store. Tap the horizontal lines on the top left of the screen, then tap “My apps & games”. Install the update for the Keyboard app if available.

If you sense your phone’s keyboard is not as intuitive as it usually is, it’s time to do some checking. There are several ways to do it, as shown in the tutorial above. Those are the quick fix, but if the keyboard still having trouble, you can do Factory Reset as a last resort.

Those are some common problems which you can fix yourself. Want to learn more? Head to the second part of this article. There you will learn configurations that haven’t been covered here yet.

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